Privacy Policy

Old Glory Service Dogs 4 Veterans, Inc. respects your privacy and is committed to handling personal information responsibly and with care.

Information You Provide to Us

Old Glory may collect personal information that you voluntarily provide when you contact us, submit a form, apply to participate in our programs, make a donation, communicate with our organization, or otherwise interact with us.

Depending on how you interact with Old Glory, this information may include:

• Name and contact information, such as email address, telephone number, and mailing address.
• Information submitted through contact, sponsorship, volunteer, or other website forms.
• Information provided as part of an application for Old Glory programs or services.
• Information related to a service dog or prospective service dog.
• Donation and transaction-related information provided when supporting our organization.
• Other information you voluntarily provide when communicating with Old Glory.

Sensitive & Program-Related Information

Some Old Glory programs may require applicants or members to provide information that is more sensitive in nature. This may include information related to eligibility, service needs, training needs, medical or health-related circumstances, and documentation requested as part of the application or participation process.

Old Glory uses this information for legitimate program-related purposes, including reviewing applications, determining program eligibility, supporting member-and-dog teams, coordinating services, and administering our programs.

How We Use Your Information

Old Glory may use information you provide for purposes related to our nonprofit mission, programs, operations, communications, and services.

These purposes may include:

• Responding to questions, requests, and other communications.
• Reviewing applications and administering Old Glory programs and services.
• Communicating with applicants, members, volunteers, donors, sponsors, and community partners.
• Coordinating service dog training, member support, events, wellness activities, and other program-related services.
• Processing and acknowledging donations and maintaining appropriate organizational records.
• Managing volunteer, sponsorship, and community involvement opportunities.
• Operating, maintaining, and improving our website and organizational services.
• Protecting the security and integrity of our organization, website, records, and systems.
• Meeting applicable legal, financial, reporting, and regulatory obligations.

Donations & Payment Information

Old Glory may use third-party service providers to process online donations and related transactions. When you make an online donation, payment information may be collected and processed directly by the applicable payment or donation platform rather than by Old Glory's website.

Old Glory may receive information associated with a donation, such as your name, contact information, donation amount, transaction details, and any message or designation you choose to provide. We may use this information to process acknowledgments, maintain financial records, communicate with donors, and meet applicable reporting or recordkeeping obligations.

Cookies, Analytics & Website Data

When you visit the Old Glory website, certain technical information may be collected automatically by our website, hosting provider, security tools, analytics services, or other technologies used to operate and protect the site.

This information may include:

• Internet Protocol (IP) address and general device information.
• Browser type and operating system.
• Pages visited and approximate time spent on the website.
• Referring pages or websites.
• Information used to detect spam, fraud, malicious activity, or other security threats.
• Cookie or similar technology information used for website functionality or analytics.

Cookies are small files that may be stored on your device to support website functionality, remember certain preferences, improve performance, or help us understand how visitors use the site. You can generally manage or disable cookies through your browser settings, although doing so may affect some website features.

How We Share Information

Old Glory does not sell personal information. We may share information when reasonably necessary to operate our organization, provide programs and services, process transactions, protect our organization and community, or meet applicable legal obligations.

Information may be shared with:

• Service providers that assist with website hosting, forms, email, donations, payment processing, technology, or other organizational functions.
• Old Glory leadership, volunteers, trainers, advisors, or other authorized individuals when access is reasonably necessary for legitimate organizational or program-related purposes.
• Professional advisors or service providers, such as accountants, attorneys, or other professionals assisting the organization.
• Government agencies, law enforcement, courts, or other parties when disclosure is required or permitted by applicable law or legal process.
• Other parties when reasonably necessary to protect the rights, safety, security, or property of Old Glory, our members, website visitors, or others.

Data Security & Retention

Old Glory takes reasonable steps to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure. These efforts may include administrative, technical, and physical safeguards appropriate to the type of information involved and the way it is maintained.

No website, electronic communication, or information-storage system can be guaranteed to be completely secure. While we work to protect the information entrusted to us, we cannot guarantee absolute security.

Old Glory may retain personal information for as long as reasonably necessary to carry out the purpose for which it was collected, administer our programs and services, maintain appropriate organizational records, meet legal or financial obligations, resolve disputes, or protect the organization and those we serve. Retention periods may vary depending on the type of information and the reason it is maintained.

Third-Party Websites & Services

The Old Glory website may contain links to, or use services provided by, third-party websites and platforms. These may include donation and payment services, social media platforms, embedded content, website tools, and other services that help us communicate with our community or operate our website.

When you visit or interact with a third-party website or service, that provider may collect information according to its own privacy policy, terms, and practices. Old Glory does not control the privacy or security practices of independent third-party websites and services.

We encourage you to review the privacy policies and terms of any third-party website or service before providing personal information or completing a transaction.

Information About Children

Old Glory's website and programs are not directed toward children, and we do not knowingly seek to collect personal information through this website from children under the age of 13.

If we learn that personal information from a child under the age of 13 has been submitted through our website without appropriate authorization, we will take reasonable steps to address the information as appropriate. A parent or legal guardian who believes a child has provided personal information to Old Glory may contact us using the information provided at the end of this Privacy Policy.

Your Choices & Requests

You may contact Old Glory if you have questions about personal information you have provided to us or would like to request that we review, update, correct, or delete information when appropriate.

Some information may need to be retained for legitimate organizational purposes, including program administration, financial and donation records, legal requirements, recordkeeping obligations, dispute resolution, or protection of the organization and those we serve.

You may also manage certain website technologies, including cookies, through your browser settings. Choices made through third-party services or platforms are generally managed directly through those providers.

Changes to This Privacy Policy

Old Glory may update this Privacy Policy from time to time to reflect changes in our website, programs, services, organizational practices, or applicable requirements.

When this Privacy Policy is updated, the revised version will be posted on this page and the “Last Updated” date near the top of the policy will be changed accordingly. We encourage visitors to review this page periodically for the most current information about our privacy practices.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or personal information you have provided to Old Glory, please contact us.